Terms of Service
Welcome to Eleanor & Finch.
These Terms of Service apply to your use of eleanor-finch.com and any purchase made through our website.
By accessing our website or placing an order, you agree to these Terms of Service.
Who we are
Eleanor & Finch is operated by:
BrooksJourney Marnixstraat 101H 1015 VG Amsterdam The Netherlands Chamber of Commerce (KvK) number: 76347249
Email: support@eleanor-finch.com
In these Terms, "we", "us" and "our" refer to BrooksJourney trading as Eleanor & Finch.
Online store terms
By using this website, you confirm that you are at least the age of majority in your location, or that you have permission from a parent or guardian to use this website.
You must not use our products or website for any illegal or unauthorised purpose.
Product information
We do our best to display product descriptions, colours, sizes, images and details as accurately as possible.
However, colours may appear slightly different depending on your screen settings, device and lighting.
All product descriptions and prices may be changed at any time without notice.
Pricing
All prices are listed on our website in US dollars and may change from time to time.
We reserve the right to correct pricing errors, product information errors or availability errors.
If an order is affected by an obvious pricing or product error, we may contact you to correct the issue or cancel the order and issue a refund.
Promotions and sale pricing
From time to time we offer promotional pricing, seasonal sales and discounts.
Where a reference price is shown alongside a sale price, that reference price reflects our regular selling price for that item.
Promotional offers apply only for the period stated and may be withdrawn or amended at any time. Offers cannot be combined unless we state otherwise.
Orders
When you place an order, you agree that all information provided is accurate and complete.
After your order is placed, you will receive an order confirmation by email.
An order confirmation does not guarantee acceptance of the order if there is an issue with payment, stock, pricing, address details or suspected fraud.
Refusal or cancellation of orders
We reserve the right to refuse, cancel or limit any order where necessary.
This may include situations involving:
- Incorrect customer information
- Payment issues
- Suspected fraud
- Product availability issues
- Pricing or listing errors
- Unusual order activity
If we cancel an order after payment has been made, we will issue a refund to the original payment method.
Shipping
Shipping times are estimates only.
Please read our Shipping Policy for full details about processing times, delivery estimates and supplier direct shipping.
Some orders may be shipped directly from our suppliers, including suppliers located overseas.
Returns and refunds
Returns and refunds are handled according to our Returns and Refund Policy.
Nothing in these Terms of Service limits any rights you may have under applicable consumer protection law.
Payment
We accept secure payment methods available at checkout.
This may include credit card, Apple Pay, Google Pay, Shop Pay and other available payment options.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
Account information
You agree to provide current, complete and accurate account, billing and shipping information for all purchases.
You are responsible for keeping your account login details secure if you create an account on our website.
Website content
All content on this website, including text, images, graphics, logos, product descriptions and layout, belongs to Eleanor & Finch or its content providers.
You may not copy, reproduce, distribute or use our content without written permission.
Prohibited use
You must not use our website:
- For unlawful purposes
- To violate any laws or regulations
- To infringe our intellectual property rights
- To transmit harmful code, viruses or malware
- To collect personal information of others
- To interfere with website security or performance
- To submit false or misleading information
Third party tools and links
Our website may include access to third party tools or links.
We are not responsible for third party websites, services, content or policies.
Your use of third party websites is at your own risk.
Limitation of liability
To the maximum extent permitted by law, Eleanor & Finch is not liable for indirect, incidental, special or consequential loss arising from your use of our website or products.
Nothing in this section excludes or limits any rights or remedies that cannot be excluded or limited under applicable consumer protection law.
Indemnity
You agree to indemnify and hold Eleanor & Finch harmless from any claim or demand arising from your breach of these Terms of Service or your violation of any law or third party rights.
Governing law
These Terms of Service are governed by the laws of the Netherlands.
Where you are a consumer, this choice of law does not deprive you of the protection afforded to you by mandatory consumer protection rules that apply in your place of residence.
Severability
If any provision of these Terms of Service is found to be unlawful or unenforceable, that provision will apply to the fullest extent permitted by law, and the remaining provisions will continue in full force and effect.
Changes to these terms
We may update these Terms of Service from time to time.
Any changes will be posted on this page with an updated "Last updated" date.
Your continued use of our website means you accept the updated terms.
Contact us
For questions about these Terms of Service, contact us at:
Eleanor & Finch Operated by BrooksJourney Marnixstraat 101H 1015 VG Amsterdam The Netherlands KvK: 76347249
Email: support@eleanor-finch.com Website: eleanor-finch.com