Shipping Policy

At Eleanor & Finch, we want every order to be handled carefully, clearly, and as quickly as possible. This Shipping Policy explains how we process and ship orders placed through eleanor-finch.com.

Order processing time

After your order is placed, please allow 1 to 3 business days for processing. During this time, we review your order, confirm the product and shipping details, and prepare your order for dispatch.

Business days are Monday through Friday, excluding public holidays.

Estimated shipping time

After your order has been processed and dispatched, delivery usually takes 3 to 7 business days.

Delivery times are estimates and are not guaranteed. Delays may occur because of carrier disruptions, customs checks, severe weather, peak sale periods, public holidays, incorrect address information, or other circumstances outside our reasonable control.

Direct supplier shipping

Some Eleanor & Finch products may be shipped directly from our third-party suppliers and fulfillment partners. This avoids sending an item to us first and then forwarding it to you, helping reduce unnecessary handling.

As a result, some parcels may be shipped directly from locations outside the United States, including China. If you order more than one item, your order may arrive in separate packages because products can be fulfilled from different locations.

Shipping destinations

We currently ship to addresses within the United States. We do not ship to countries or regions that are unavailable at checkout.

Shipping carriers

Depending on the product, supplier location, and delivery address, your order may be transported by UPS, USPS, an international shipping partner, or a local last-mile delivery provider.

Once tracking becomes available, we will send the tracking information to the email address used to place the order.

Shipping costs

Shipping is free for orders delivered within the United States unless a different charge is clearly shown at checkout before payment.

Tracking your order

Once your order has been dispatched and tracking is available, you will receive an email with your tracking number or tracking link. Please allow a short period for the carrier to update the tracking information after dispatch.

Incorrect or incomplete shipping information

Please check your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible at support@eleanor-finch.com.

We will do our best to help. However, once an order has been processed or shipped, we may be unable to change the address. Eleanor & Finch is not responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.

Changes and cancellations

If you need to change or cancel an order, contact us as soon as possible at support@eleanor-finch.com. We will try to accommodate your request, but changes and cancellations cannot be guaranteed after processing has started.

Delayed orders

If your order has not arrived within the expected delivery timeframe, contact us at support@eleanor-finch.com. Please include your full name, order number, and the email address used to place the order so we can review the shipment.

If we learn that we cannot ship your order within the stated timeframe, we will contact you with an updated estimate and the available options, including cancellation and a refund where required by applicable law.

Lost, missing, or marked-delivered parcels

If tracking shows that your parcel was delivered but you have not received it, please first check with other members of your household, nearby neighbors, the delivery carrier, and any safe locations around the delivery address.

If you still cannot locate the parcel, contact us at support@eleanor-finch.com. We will review the tracking information and help you determine the next steps.

Damaged or incorrect orders

If your parcel arrives damaged or you receive the wrong item, contact us as soon as possible at support@eleanor-finch.com. Include your order number and clear photographs of the parcel and item so our customer care team can assist you.

Questions

For questions about shipping, tracking, or delivery, contact us at:

Email: support@eleanor-finch.com

Business information

Eleanor & Finch is operated by:

BrooksJourney
KVK number: 76347249
Marnixstraat 101H
1015 VG Amsterdam
The Netherlands
Website: eleanor-finch.com
Email: support@eleanor-finch.com