Payment Policy
At Eleanor & Finch, we aim to make checkout simple and secure.
Accepted payment methods
We accept the payment methods available at checkout.
These may include:
- Credit card
- Apple Pay
- Google Pay
- Shop Pay
- Other secure payment methods shown at checkout
Secure checkout
Your payment information is handled through secure payment providers.
Eleanor & Finch does not store full credit card details.
Payment authorisation
By placing an order, you confirm that you are authorised to use the selected payment method.
If your payment is declined, your order may not be processed.
When you are charged
Your payment method is charged at the time your order is placed.
If we are unable to fulfil your order, or if we cancel it for any of the reasons set out in our Terms of Service, we will issue a full refund to your original payment method.
Currency
Prices are shown and charged in US dollars (USD).
Any currency conversion fees, bank fees or card provider fees are the responsibility of the customer.
How the charge appears on your statement
Your purchase will appear on your bank or credit card statement as:
SP ELEANOR FINCH
Some card issuers may also apply an international or foreign transaction fee, which is set by your bank and not by us.
If you do not recognise a charge from us, please contact us before contacting your bank. We will identify the order for you right away.
Refunds
Refunds are issued to the original payment method used at checkout.
Once we process a refund, it may take a further 5 to 10 business days to appear on your statement, depending on your bank or card issuer.
Please see our Returns and Refund Policy for full details on eligibility and timeframes.
Payment issues
If you experience a payment issue, please check your payment details or contact your bank or payment provider.
You can also contact us at:
Disputed charges
If there is a problem with your order, please contact us first at support@eleanor-finch.com.
We respond to every email within one business day and will work with you to resolve the issue, whether that means a replacement, a return or a refund.
Contacting us directly is almost always faster than opening a dispute with your bank, and it allows us to put things right straight away.
Contact us
For questions about payments, contact us at:
Eleanor & Finch Operated by BrooksJourney Marnixstraat 101H 1015 VG Amsterdam The Netherlands KvK: 76347249
Email: support@eleanor-finch.com Website: eleanor-finch.com
Nothing in this policy limits any rights you may have under applicable consumer protection law.