Privacy Policy
This Privacy Policy describes how Eleanor & Finch collects, uses and protects your personal information when you visit or make a purchase from eleanor-finch.com.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Who we are
Eleanor & Finch is operated by:
BrooksJourney Marnixstraat 101H 1015 VG Amsterdam The Netherlands Chamber of Commerce (KvK) number: 76347249
Email: support@eleanor-finch.com
BrooksJourney is the data controller responsible for your personal information.
Information we collect
When you visit our website or place an order, we may collect information such as:
- Your name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment confirmation details
- Device and browser information
- IP address
- Website activity, such as pages viewed and products added to cart
We only collect information that is reasonably necessary to operate our store, process orders, improve our website and provide customer service.
How we use your information
We may use your information to:
- Process and fulfil your order
- Send order confirmations and shipping updates
- Respond to customer service requests
- Manage returns, refunds and exchanges
- Improve our website and shopping experience
- Detect fraud or security issues
- Send marketing emails, if you have subscribed
- Comply with legal and tax obligations
Shopify
Our store is hosted on Shopify.
Shopify provides the ecommerce platform that allows us to sell our products and services to you. Your information may be stored through Shopify's data storage, databases and applications.
Payments
Payments are processed securely through trusted payment providers.
Eleanor & Finch does not store full credit card details.
Depending on the payment method you choose, your payment may be processed by providers such as credit card networks, Apple Pay, Google Pay, Shop Pay or other secure payment services available at checkout.
Sharing your information
We may share your information with trusted service providers where necessary to operate our business.
This may include:
- Shopify
- Payment processors
- Shipping carriers
- Suppliers and fulfilment partners
- Customer support tools
- Email marketing platforms, if you subscribe
- Analytics and website performance tools
We only share information where needed to provide our services, process orders or comply with legal requirements.
We do not sell your personal information.
Direct supplier fulfilment
Because some orders may be shipped directly from our suppliers, including suppliers located overseas, we may need to share relevant order and shipping details with those suppliers.
This may include your name, shipping address, order details and contact details where required for delivery.
International transfers
Eleanor & Finch is operated from the Netherlands, and some of our suppliers and service providers are located outside your country of residence. This means your personal information may be transferred to, stored in and processed in countries other than your own.
We take reasonable steps to ensure your information is handled securely and in line with this Privacy Policy wherever it is processed.
Marketing emails
If you subscribe to our email list, we may send you updates about new arrivals, offers, sale events and store news.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at:
support@eleanor-finch.com
Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic and support checkout functionality.
You can manage cookies through your browser settings. Some cookies are necessary for the website to work properly.
Data security
We take reasonable steps to protect your personal information.
However, no method of transmission over the internet or electronic storage is completely secure. We use trusted platforms and service providers to help keep your information safe.
Data retention
We keep your personal information only for as long as needed to provide our services, manage orders, comply with legal obligations, resolve disputes and maintain business records.
Your privacy rights
Depending on where you live, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Request a copy of your information in a portable format
- Object to or restrict certain processing
- Withdraw consent for marketing communications at any time
- Not be discriminated against for exercising any of these rights
If you are a resident of California, Colorado, Connecticut, Virginia, Texas or another US state with comprehensive privacy legislation, you may have specific rights under that state's law, including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale or sharing of personal information for targeted advertising. As stated above, we do not sell your personal information.
If you are located in the European Economic Area or the United Kingdom, you have rights under the General Data Protection Regulation, including the right to lodge a complaint with your local supervisory authority. In the Netherlands, this is the Autoriteit Persoonsgegevens.
To make a privacy request, contact us at:
support@eleanor-finch.com
We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before acting on your request.
Children's privacy
Our website is not directed at children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
Third party links
Our website may contain links to third party websites.
We are not responsible for the privacy practices or content of third party websites.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated "Last updated" date.
Contact us
For privacy questions, contact us at:
Eleanor & Finch Operated by BrooksJourney Marnixstraat 101H 1015 VG Amsterdam The Netherlands KvK: 76347249
Email: support@eleanor-finch.com Website: eleanor-finch.com
Nothing in this Privacy Policy limits any rights you may have under applicable consumer protection or data protection law.